Frequently Asked Questions
Everything you need to know about our organic beauty solutions
Are Indus Valley products 100% organic and natural?
Yes, our products are formulated using bio-organic ingredients, botanical extracts, and essential oils. We prioritize purity and ensure most of our range is free from ammonia, parabens, and harsh chemicals.
How long does shipping take for my order?
Standard shipping typically takes 3 to 5 business days for domestic orders. International shipping times vary by location but generally arrive within 7 to 14 business days.
What is your return policy for beauty products?
We offer a 15-day return policy for unopened and unused items in their original packaging. Due to hygiene reasons, we cannot accept returns on products that have been opened or used.
Do you perform animal testing on your products?
Absolutely not. Indus Valley is a cruelty-free brand. None of our finished products or raw materials are tested on animals.
Can I track the status of my shipment?
Once your order is dispatched, you will receive an email and SMS with a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and secure digital wallets. In specific regions, we also offer Cash on Delivery (COD) options.